Onboarding Prerequisites for Hybrid Service

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Ensure that Live Platform licenses are allocated to the Service Provider tenant to monitor devices and voice quality.

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The Hybrid Service should be enabled for service provider, channel and customer entities. If the service is not enabled, contact your relevant managing entity.

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System Administrator can enable service for a service provider, channel and customer.

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Service Provider can enable service for a channel partner and customer.

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Channel Partner can enable service for customer.

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Before connecting devices:

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Validate that the AudioCodes devices have been loaded with the EMS feature key. If the feature is not enabled, contact AudioCodes to purchase the license.

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Obtain User and password for the WebSocket tunnel and the Incremental INI file including related configuration from your Service Provider or Channel.

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The following device types are supported by Live Platform over WebSocket tunnel:

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SBC

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MP5xx

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MP1288

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MSBR

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Microsoft Teams Direct Routing SBA (for Monitoring purposes only)

See full listing in the table below.

Device connection over WebSocket tunnel is supported for version 7.2.256 and later.

Supported Hybrid Devices

Product	Supported Software Version
Gateway, SBC and MSBR Devices
Mediant 7100 SBC	Version 7.6.300
Mediant 7500 SBC	Version 7.6.300
Mediant 9000 SBC	Versions 7.6.300, 7.6.200 , 7.6.100, 7.4.600, 7.4.500, 7.4.400, 7.4.300, 7.4.200, 7.4.100, 7.4, 7.2
Mediant 9030 SBC	Versions 7.6.300, 7.6.200 , 7.6.100, 7.4.600, 7.4.500, 7.4.400, 7.4.300, 7.4.200, 7.4.100, 7.4, 7.2
Mediant 9080 SBC	Versions 7.6.300, 7.6.200 , 7.6.100, 7.4.600 , 7.4.500, 7.4.400, 7.4.300, 7.4.200, 7.4.100, 7.4, 7.2
Mediant 4000 SBC	Versions 7.6.300, 7.6.200 , 7.6.100, 7.4.600, 7.4.500, 7.4.400, 7.4.300, 7.4.200, 7.4.100, 7.4, 7.2
Mediant 4000B SBC	Versions 7.6.300, 7.6.200 7.6.100, 7.4.600 , 7.4.500, 7.4.400, 7.4.300, 7.4.200, 7.4.100, 7.4, 7.2
Mediant 2600 E-SBC	Versions 7.6.300, 7.6.200 , 7.6.100, 7.4.600 , 7.4.500, 7.4.400, 7.4.300, 7.4.200, 7.4.100, 7.4, 7.2
Mediant 2600B E-SBC	Versions 7.6.300, 7.6.200 , 7.6.100, 7.4.600 , 7.4.500, 7.4.400, 7.4.300, 7.4.200, 7.4.100, 7.4, 7.2
Mediant Software SBC (Virtual Edition)	Versions 7.6.300, 7.6.200 , 7.6.100, 7.4.600, 7.4.500, 7.4.400, 7.4.300, 7.4.200, 7.4.100, 7.4, 7.2.2x, 7.2
Mediant Software SBC (Cloud Edition)	Versions 7.6.300, 7.6.200 , 7.6.100, 7.4.600, 7.4.500, 7.4.400, 7.4.300, 7.4.200, 7.4.100, 7.4, 7.2 (including support for MTC),
Mediant Software SBC (Server Edition)	Versions 7.6.300, 7.6.200 , 7.6.100, 7.4.600, 7.4.500, 7.4.400, 7.4.300, 7.4.200, 7.4.100, 7.4, 7.2 (including support for MTC),
Mediant 3100 SBC	Versions 7.6.300, 7.6.200 , 7.6.100, 7.4.600, 7.4.500, 7.4.400, 7.4.300, 7.4.200, 7.4.0
Mediant 1000B Gateway and E-SBC	Versions 7.6.300, 7.6.200 , 7.6.100, 7.4.600, 7.4.500, 7.4.400, 7.4.400, 7.4.300, 7.4.200, 7.4.100, 7.4, 7.2
Mediant 800B Gateway and E-SBC	Versions 7.6.300, 7.6.200 , 7.6.100, 7.4.600, 7.4.500, 7.4.400, 7.4.300, 7.4.200, 7.4.100, 7.4, 7.2
Mediant 800C	Version 7.6.300, 7.6.200 , 7.6.100, 7.4.600, 7.4.500, 7.4.400, 7.4.300, 7.4.200, 7.4.100, 7.4, 7.2
Mediant 500 E-SBC	Versions , 7.6.300, 7.6.200, 7.6.100, 7.4.600, 7.4.500, 7.4.400, 7.4.300, 7.4.200, 7.4.100, 7.4, 7.2
Mediant 500L E-SBC	Versions 7.6.300, 7.6.200 , 7.6.100, 7.4.600, 7.4.500, 7.4.400, 7.4.300, 7.4.200, 7.4.100, 7.4, 7.2
Mediant800 MSBR	Versions 7.28, 7.26, 7.24, 7.2,
Mediant500 MSBR	Versions7.28, 7.26, 7.24, 7.2
Mediant 500L MSBR	Versions 7.28, 7.26, 7.24 , 7.2
Mediant 500Li MSBR	Versions 7.28, 7.26, 7.24, 7.2
Mediant 800Ci MSBR	Versions 7.28, 7.26, 7.24
MP-504	Versions 7.28, 7.26
MP-508	Versions 7.28, 7.26
MP-532	Versions 7.28, 7.26.xx
MP-1288	Versions 7.6.300, 7.6.200, 7.6.100, Version 7.4.500, 7.4.400, 7.4.300, 7.4.200, 7.4.100, 7.4, 7.2.2x, 7.2
Generic Applications
Microsoft Teams Direct Routing SBA (Monitoring only)
Mediant 800B DR-SBA	SBA Versions 1.0.1xx and later, 1.0.22 and 1.0.21 with SBC certified by Microsoft.
Mediant 800C DR-SBA	SBA Versions 1.0.1xx and later, 1.0.22 and 1.0.21 with SBC certified by Microsoft.
Mediant 1000B DR-SBA	SBA Versions 1.0.1xx and later, 1.0.22 and 1.0.21 with SBC certified by Microsoft.
Mediant 2600B DR-SBA	SBA Version 1.0.1xx and later with SBC certified by Microsoft.
DR-SBA Virtual Appliance	SBA Version 1.0.1x.x and later with SBC certified by Microsoft.

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All product versions work with the SIP control protocol.

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Bold refers to new product support and Version support.

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The following Public IPs should be able to initiate TCP/HTTPS/443 outbound traffic: Allow listing Imperva IP addresses & Setting IP restriction rules

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For Media Pack version 114, 112 and 118 device types, contact your provider or channel for separate instructions.